Refund Policy — DeviceInfo.in

Last Updated: November 12, 2025

At DeviceInfo.in, we are committed to providing our users with the highest quality digital tools, analytics, and premium online utilities designed to enhance their experience. Because our services are delivered instantly and digitally, we understand that refund requests must be handled carefully and transparently. This Refund Policy clearly explains when and how refunds can be issued for premium purchases made through our platform.

1. Nature of Digital Services

All premium products and services offered by DeviceInfo.in are digital in nature. Once you make a purchase, you gain instant access to the paid tools or features, which cannot be revoked or returned like a physical product. Due to this instant access model, we are generally unable to offer refunds once the premium service has been activated or used.

We encourage all users to explore the free or demo versions (where available) to ensure the product meets their expectations before upgrading to a premium plan.

2. When Refunds Are Possible

We do, however, recognize that exceptional situations may occur. Refunds will be considered on a case-by-case basis in the following instances:

Duplicate Payments: You were charged more than once for the same transaction due to a billing or system error.
Technical Failures: Your payment was processed successfully, but the service or premium access was not delivered or activated due to a technical issue on our end.
Service Malfunction: A major issue within our platform prevented you from accessing the purchased premium features entirely (verified by our technical team).
Unauthorized Transaction: If you can demonstrate that a charge was made to your account without your authorization.

To qualify for a refund, your request must be submitted within 7 calendar days of your payment, accompanied by proof of purchase such as a transaction ID, email address used during payment, and payment date.

3. Non-Refundable Circumstances

Refunds will not be issued for the following situations:

You changed your mind after purchase.
You misunderstood the product description or expected a feature not explicitly mentioned on the website.
You were unable to use the service due to poor internet connectivity, ad blockers, incompatible browsers, or personal device settings.
You have already used or benefited from the premium feature prior to requesting a refund.
Requests made beyond 7 days of purchase.

These conditions are in place to maintain fairness for both users and the service provider, as digital content is accessed immediately upon purchase.

4. Refund Request Process

If you believe you are eligible for a refund, please contact our support team using the details provided below. Include all necessary details for faster resolution:

Your full name and email address registered with the payment.
Payment reference number or transaction ID.
Brief description of the issue and reason for your refund request.
Supporting evidence (such as screenshots or error logs) if applicable.

Our team will carefully review your case and respond within 5–7 business days. If your refund is approved, it will be processed through your original payment method within 7–10 business days. Please note that refund timelines may vary depending on your bank or payment provider.

5. Payments via Third-Party Gateways

If you made your purchase using a third-party payment processor (for example, Razorpay, PayPal, or Stripe), their policies and timelines for refunds will also apply. Once a refund is initiated from our end, the time it takes to reflect in your account may depend on your payment provider’s processing speed. DeviceInfo.in is not responsible for delays caused by third-party systems.

6. Disputed or Unauthorized Transactions

In case of a disputed or unauthorized transaction, please contact your payment provider first to confirm the transaction’s authenticity. Once verified, you can reach out to us with supporting evidence, and we will cooperate with your provider to resolve the issue promptly. Fraudulent claims or misuse of the refund process will result in denial of refunds and possible account suspension.

7. Policy Updates

DeviceInfo.in reserves the right to modify or update this Refund Policy at any time to reflect changes in our services, payment methods, or legal requirements. The latest version of the policy will always be published on this page with the revised date. We encourage users to review this page periodically to stay informed about our refund procedures.

8. Contact Information

If you have any questions or need to request a refund, you can contact our support team:

Email: support@deviceinfo.in
Website: https://deviceinfo.in

Note: This Refund Policy is designed to provide clarity and transparency. It does not override your rights under applicable consumer protection laws. For any legal concerns, you may consult a professional legal advisor.